Last updated: September 18, 2024
Thank you for shopping at Neo Tech Corp.
If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.
The following terms are applicable for any products that you purchased with us.
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or plural.
For the purposes of this Return and Refund Policy:
You are entitled to cancel your Order within 30 days without giving any reason for doing so.
The deadline for cancelling an Order is 30 days from the date on which you received the Goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:
We will reimburse you no later than 14 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.
In order for the Goods to be eligible for a return, please make sure that:
The following Goods cannot be returned:
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to you if it is not permitted by applicable law.
You are responsible for the cost and risk of returning the Goods to us. You should send the Goods to the following address:
We cannot be held responsible for goods damaged or lost during return shipment. Therefore, we recommend using an insured and trackable mail service. We cannot issue a refund without the actual receipt of the goods or proof of returned delivery.
If the goods were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be mailed to you.
If the goods weren't marked as a gift when purchased, or if the gift giver had the order shipped to themselves, we will send the refund to the gift giver.
If you have any questions about this Refund Policy, you can contact us:
We offer a one-year warranty to first-end users who purchase items from our shop, covering the following non-consumable items:
We do not offer a warranty for consumable or disposable items that are subject to wear and tear.
We provide a 30-day money-back guarantee on all unopened products. You can return any product that has not been used. However, after the 30-day period, we cannot offer any returns or exchanges.
You may receive either a full refund or an exchange for the same value if you return an unopened product within the 30-day period.
If you have any questions about our policies or practices, please contact us.